FAQs

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.

What if I receive a damaged item?

If your item arrives damaged or defective, please contact us within 48 hours and we will send a replacement or refund.

What payment methods do you accept?

We accept all major credit cards. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Do you ship internationally?

We currently ship to the United States, Canada, Italy, Spain, and Portugal. Shipping costs and delivery times are calculated at checkout.

How long does shipping take?

Shipping times vary depending on your location:

Europe (Italy, Portugal, Spain):
10–15 business days

United States & Canada:
8–15 business days

Orders are processed within 1–2 business days, and tracking information will be provided once the order is shipped

How long does order processing take?

Orders are processed within 1–2 business days before shipping.

Do you offer free shipping?

Yes! We offer free shipping on all orders over €50 (Europe) or $50 (North America). For orders below these thresholds, standard shipping rates apply and are calculated at checkout based on your location.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.