Shipping Policy
Shipping Policy
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Time & Delivery Estimates
Shipping times are estimated as follows:
Europe (Italy, Portugal, Spain)
- Free Shipping - Orders €50.00 and up · 10–15 business days
- Standard Shipping - €6.95 · 10–15 business days
United States & Canada
- Free Shipping - Orders $50.00 and up · 8–15 business days
- Standard Shipping - $7.99 · 8–15 business days
Please note that delivery times are estimates and may vary due to external factors such as customs delays or high demand periods.
Shipping Costs
We ship to Europe (Italy, Portugal, Spain) and North America (United States & Canada).
Europe - Free Shipping on orders €50+. Under €50: Standard €6.95 (10–15 days).
United States & Canada - Free Shipping on orders $50+. Under $50: Standard $7.99 (8–15 days).
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow 2–5 days for tracking information to update.
Delays & Issues
We are not responsible for delays caused by:
- Customs clearance processes
- Natural events or disruptions
- Carrier delays
If your order is significantly delayed, please contact us at support@orbeprimor.com and we will assist you.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as delivered.
If this happens, please contact your local carrier.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes.
These charges are the responsibility of the customer.
Contact Us
If you have any questions about your order, feel free to contact us at:
support@orbeprimor.com
Thank you for shopping with us!